No mail containing the redeem code

[CptPie]

Hi there,

i purchased the UA: Drednoughts Limited Edition and payed via Paypal.

I neither received a confirmation nor a mail containing the redeem key within an hour after payment.

Is that a normal waiting time or has there been any problem?

Kind Regards

CptPie

Edit: The problem has been resolved using the Xsolla Live Chat

Edited November 3, 2019 by CptPie