Kumquats Posted October 27, 2019 Posted October 27, 2019 I downloaded the game and played it once. A couple hours later, I opened the launcher, and the play button was replaced with update as happens. I hit the update button, the bar for a download appeared, then the launcher crashed. I have turned the computer on and off, checked internet connection, but the problem persists.
Ink Posted October 28, 2019 Posted October 28, 2019 16 hours ago, Kumquats said: I downloaded the game and played it once. A couple hours later, I opened the launcher, and the play button was replaced with update as happens. I hit the update button, the bar for a download appeared, then the launcher crashed. I have turned the computer on and off, checked internet connection, but the problem persists. Greetings! Could you please clarify if you tried to run the launcher as Admin? In case the problem still there, please contact Xsolla team through this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 28.10.19.txt), please copy the latest file and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach the log file.
Recommended Posts