Dusty Posted October 25, 2019 Posted October 25, 2019 Everytime i log in and try to do something like enter in my alpha key, it'll always freeze
Ink Posted October 26, 2019 Posted October 26, 2019 16 hours ago, Dusty said: Everytime i log in and try to do something like enter in my alpha key, it'll always freeze Greetings! Could you please make sure the launcher is not blocked by antivirus/firewall software, also have you tried to reinstall the launcher?
Dusty Posted October 27, 2019 Author Posted October 27, 2019 16 hours ago, Ink said: Greetings! Could you please make sure the launcher is not blocked by antivirus/firewall software, also have you tried to reinstall the launcher? i have tried reinstalling it and deactivating antivirus software, still freezes
Ink Posted October 27, 2019 Posted October 27, 2019 5 hours ago, Dusty said: i have tried reinstalling it and deactivating antivirus software, still freezes Also, have you tried to run the launcher as Admin? In case the problem still there, please contact Xsolla team through this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 27.10.19.txt), please copy the latest file and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach the log file.
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