ajbuck13 Posted July 25, 2019 Posted July 25, 2019 I bought the game and I can confirm the purchase but it won't install. I have enough memory to download anything but for some reason it won't work. and also I made the platform steam because I buy all my stuff there so if I can't play it can someone help me please
Nick Thomadis Posted July 25, 2019 Posted July 25, 2019 Hello, If you bought the game on steam, then it should appear on "LIBRARY". Then if you select it, options to install the game should be available. Steam support might be helpful to sort out any remaining issue.
ajbuck13 Posted July 25, 2019 Author Posted July 25, 2019 (edited) that is the problem it’s nowhere’s to be found. I bought it and I have the purchased it but it’s saying I never bought it Edited July 25, 2019 by ajbuck13
Nick Thomadis Posted July 25, 2019 Posted July 25, 2019 https://support.steampowered.com/kb_article.php?ref=5168-EUIA-6643 This link probably will help you.
ajbuck13 Posted July 25, 2019 Author Posted July 25, 2019 nope it was a lot of annoyance but it's still didn't work
Nick Thomadis Posted July 25, 2019 Posted July 25, 2019 When you buy something from Steam, it sends you buying information in your email. Any more info must be sorted out with Steam, because we cannot really know what might be wrong.
ajbuck13 Posted July 25, 2019 Author Posted July 25, 2019 actually I bought it off your website but it said the platform for where the would be played in is steam
Nick Thomadis Posted July 25, 2019 Posted July 25, 2019 About which game do you talk about? This is the support section of the game Ultimate General: Civil War: https://store.steampowered.com/app/502520/Ultimate_General_Civil_War/ And from where did you buy it?
ajbuck13 Posted July 25, 2019 Author Posted July 25, 2019 (edited) I bought ultimate general civil war but before I did I saw an ad and was that seems right up my alley so I clicked the add and it took me to the website and I looked for the buy button. I clicked it and filled out all the stuff I needed to sill out and bought it and made sure with email I got that said I got Email from xsolla Edited July 25, 2019 by ajbuck13
Nick Thomadis Posted July 25, 2019 Posted July 25, 2019 In that case, in your email you must have received a Steam Key. This Steam Key, must be enabled with this procedure: https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352 These are some installation instructions, for this payment method, provided by Game-Labs:https://www.ultimategeneral.com/install
Ink Posted July 25, 2019 Posted July 25, 2019 @ajbuck13 Here is the detailed instruction with pictures: Once the steam client is installed and you are logged in, please click the "ADD A GAME" button in the bottom left corner to register the product key to your steam account. A pop-up window will appear: Select the second option called "Activate a Product on Steam..." and follow the further instructions. Once you are in the "Product Code" window, please paste or enter the steam key you would like to activate into the field as shown in the picture bellow: Press on the "Next>" button to validate the key. If everything is ok, Steam client will bring you to the library where you will be able to install the activated game on your PC. Once the game is installed, the big "Install" icon will be changed to "Play" as shown in the picture bellow: 1
ajbuck13 Posted July 25, 2019 Author Posted July 25, 2019 ok everything is fine but there is one problem... the email I got doesn't have a code. the closest it has is my transaction number and I already tried that
Ink Posted July 25, 2019 Posted July 25, 2019 3 minutes ago, ajbuck13 said: ok everything is fine but there is one problem... the email I got doesn't have a code. the closest it has is my transaction number and I already tried that Please check forum private message for more information 1
ajbuck13 Posted July 25, 2019 Author Posted July 25, 2019 I am so sorry for bothering you guys. I found the activion key and it was in the spam. I am so stupid and I am sorry for wasting your time and effort 1
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