is some part of this supposed to be playable yet?

[william1993]

I got the Commodore's edition and it installed and everything but I keep getting- executable has crashed- message.  Does anyone know how to fix it

[william1993]

I have a crash log that I can send.

[Ink]

11 hours ago, william1993 said:

I have a crash log that I can send.

Please do the following:

• open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\LocalLow\Game Labs\UA_Age of Sail\logs
• send the latest outputlog file  to info@ultimateadmiral.com, include your forum name and brief description of the issue

[william1993]

I do not have that. When I go to appdate local low there is no folder for UA age of sail. Just for the naval action and ultimate general civil war game I have

[sterner]

We are going to add crash reporter into next patch. It will help us to collect all required information to help you.

[Ink]

20 hours ago, william1993 said:

I do not have that. When I go to appdate local low there is no folder for UA age of sail. Just for the naval action and ultimate general civil war game I have

Meanwhile, could you please try to complete deinstall the game and make a clean new install. It looks like a corrupted install, as the mentioned folder is missing

[Jpburns]

It also appears to crash for me on the launcher.  I checked that location and there is no log.  I do have a windows error reporting .wer file.

Problem signature:
P1: launcher.exe_Xsolla Launcher
P2: 1.6.38.365
P3: 5c945efd
P4: StackHash_af93
P5: 10.0.17763.592
P6: 0f1b8afd
P7: c0000374
P8: PCH_C1_FROM_ntdll+0x00000000000A02B4
P9: 
P10: 
 

 

[Ink]

20 hours ago, Jpburns said:

It also appears to crash for me on the launcher.  I checked that location and there is no log.  I do have a windows error reporting .wer file.

Problem signature:
P1: launcher.exe_Xsolla Launcher
P2: 1.6.38.365
P3: 5c945efd
P4: StackHash_af93
P5: 10.0.17763.592
P6: 0f1b8afd
P7: c0000374
P8: PCH_C1_FROM_ntdll+0x00000000000A02B4
P9: 
P10: 
 

 

Have you tried to reinstall the launcher? The launcher logs can be found here:

•  open Windows Command Prompt (press Windows + R), then type %HOMEPATH%\AppData\Local\Ultimate AdmiralAge of Sail

If the problem persists, please archive the "log" folder and send it to support@xsolla.com with a brief description

[william1993]

I reinstalled it and it works now