Two computers simultaniously booted/cannot log in

[Molder169]

So I was not able to log in to Naval action. Had been playing for multiple hours with my friend. Twice we got booted and were not allowed to log back in. First boot took 3-4 minutes to allow us back in, and the second boot occurred 15 minutes later, again to both of us. closer inspection reveals that the shards screen reveals no ping. Internet, software, and hardware are all checking out.

Did I get a ban or something? No one else is having this issue at the moment.
Has anyone encountered this issue?

https://gyazo.com/d2406e087c743df2f5d911504c2cd7b1

https://gyazo.com/f8624c4a8c44a963f71c45094027d036

https://gyazo.com/8662f16a1d64a62fd717b1140a5a2d8b

Edited January 17, 2019 by Molder169

[William Death]

Happened to me too...I had difficulties logging in (occurred about the same time as you) and then 2 accounts simultaneously booted and took a while to log back in.

However, I saw a normal ping of ~130 each time I checked it.

I'm in the game now, hopefully no more issues.

 

Something similar to this happened several months ago to a few East-coast USA players I spoke with. We used VPNs for the rest of the evening and it worked fine. I'm just using a standard connection (no VPN) to play right now.

EDIT: 10:47 PM Eastern, just dropped again....

Edited January 17, 2019 by William Death

[Molder169]

I am adding edits with screenshots at the top, unfortunately keeps happening.

[Molder169]

4 minutes ago, William Death said:

EDIT: 10:47 PM Eastern, just dropped again....

Same time for me

[Durin]

this should be in the support section, it might also help to link the @admin

[Ink]

Captains, servers did not experience issues during that time nor there were significant drop of players. The connection issue must be related to temporary connection problems between Europe and America and such

[admin]

9 hours ago, William Death said:

Happened to me too...I had difficulties logging in (occurred about the same time as you) and then 2 accounts simultaneously booted and took a while to log back in.

However, I saw a normal ping of ~130 each time I checked it.

I'm in the game now, hopefully no more issues.

 

Something similar to this happened several months ago to a few East-coast USA players I spoke with. We used VPNs for the rest of the evening and it worked fine. I'm just using a standard connection (no VPN) to play right now.

EDIT: 10:47 PM Eastern, just dropped again....

 

10 hours ago, Molder169 said:

So I was not able to log in to Naval action. Had been playing for multiple hours with my friend. Twice we got booted and were not allowed to log back in. First boot took 3-4 minutes to allow us back in, and the second boot occurred 15 minutes later, again to both of us. closer inspection reveals that the shards screen reveals no ping. Internet, software, and hardware are all checking out.

Did I get a ban or something? No one else is having this issue at the moment.
Has anyone encountered this issue?

https://gyazo.com/d2406e087c743df2f5d911504c2cd7b1

https://gyazo.com/f8624c4a8c44a963f71c45094027d036

https://gyazo.com/8662f16a1d64a62fd717b1140a5a2d8b

It could be related to steam AUTHORIZATION systems and servers (controlled by valve) - as steam can sometimes log off one of the accounts if it is playing on the same computer. Is it the first time happening or it happened before? Do you have the same problem if you play from just one acc? 

[Molder169]

@admin I have never had this issue before. i have played on multiple accounts on the same computer for well over a year now. This problem began with two computers on the same network and continued for about 5-6 hours before I logged off for the night.

I did all the mandatory requirements.

Reboot steam
Verify the integrity of game files
Re-install the game
I also did check to see if steam was having issues or if i did have an authentication problem

Eventually I found that after about 5 minutes-10 minutes I was receiving packets from your servers and was able to log back in.

I wish I was able to give you log's or submit a bug report as this is all the information I can find. As I mentioned, Everything was green on my end.

[William Death]

12 hours ago, admin said:

 

It could be related to steam AUTHORIZATION systems and servers (controlled by valve) - as steam can sometimes log off one of the accounts if it is playing on the same computer. Is it the first time happening or it happened before? Do you have the same problem if you play from just one acc? 

Regarding previous instances of this happening:

It has happened to me twice, a few months ago, I'll link a thread another player made about it. It also happened again a few weeks after that (no forum posts were made that I recall).

 

Last Night's Disconnect Issues:

After the first time that both accounts disconnected, I was able to log both accounts back in. I then finished my trade and manually logged out of the second account since I was done with it anyways, and just played on my one main account. I got disconnected again (just the one account logged in at that time).

Also, it happened again a third time last night about midnight Eastern time. I only had one account logged in then, as well. A clanmate in Teamspeak also reported disconnecting at the exact same time as I did. No other internet services dropped for me, just Naval Action.

If it occurs again, I'll make sure to completely log out of my sandboxed Steam account so that only one Steam account is running on the computer and see if that makes a difference.

 

Here is a thread made about this (or very similar) issue previously:

Perhaps its the same thing as then? Something with the Steam servers? (my knowledge of how that stuff works is fairly limited)

Thanks for the help