CageyMoose Posted January 10, 2015 Posted January 10, 2015 This is ridiculous and an ill advised knee jerk reaction on PayPal's part. I'll certainly do my part and send them an email on behalf of Game-Labs LLC's support.
Henry d'Esterre Darby Posted January 10, 2015 Posted January 10, 2015 <claps on to the line and helps to haul> Email sent.
Prater Posted January 10, 2015 Posted January 10, 2015 I have just found out that you have frozen the account of Game-Labs LLC, case PP-003-614-057-132. I would like to request to unblock their account as I have received the game and consider that the product has been delivered. Please resolve the issue asap. Unique Transaction ID ##############. If you do not unfreeze their account I will stop using paypal, which is a shame considering it is the primary online "wallet" that I use.
Mesadyne Posted January 10, 2015 Posted January 10, 2015 Complain sent i hope the german Paypal customer sevice can do something in this matter. 1
sthorup Posted January 10, 2015 Posted January 10, 2015 i have sent them an email. Lets hope our mails help.
Prater Posted January 10, 2015 Posted January 10, 2015 Sent another: I'd like to report Paypal for Fraud. I paid for a game called Naval Action made by Game-Labs LLC. Their case is PP-003-614-057-132. I spent $40 and you are threatening to close Game-labs' account after freezing it. I paid for the game, and you are trying to stop it from fully being delivered to me. Stop trying to disrupt the delivery of my product. It is on schedule to arrive but you are getting in the way by freezing their account. I have received my purchase in part and am greatly enjoying it, so stop trying to disrupt my purchases by trying to cheat me of my product and money. Please resolve the issue asap. Unique Transaction ID ###############. If you do not unfreeze their account I will stop using paypal, which is a shame considering it is the primary online "wallet" that I use. 1
trindade Posted January 10, 2015 Posted January 10, 2015 Sent another: I'd like to report Paypal for Fraud. I paid for a game called Naval Action made by Game-Labs LLC. Their case is PP-003-614-057-132. I spent $40 and you are threatening to close Game-labs' account after freezing it. I paid for the game, and you are trying to stop it from fully being delivered to me. Stop trying to disrupt the delivery of my product. It is on schedule to arrive but you are getting in the way by freezing their account. I have received my purchase in part and am greatly enjoying it, so stop trying to disrupt my purchases by trying to cheat me of my product and money. Please resolve the issue asap. Unique Transaction ID ###############. If you do not unfreeze their account I will stop using paypal, which is a shame considering it is the primary online "wallet" that I use. Good one Prater
thomas aagaard Posted January 10, 2015 Posted January 10, 2015 Mail send.(would have added it hear, but forgot to copy the text) Pointed out that I got my key and the game currently works, is fun and way more stable than "total war: Rome II was when it was published... I currently have more confidence in this dev team than I do a number of the big studios.
Asid Posted January 10, 2015 Posted January 10, 2015 Just sent PayPal an email. They know exactly how i feel about this now. Regards
Kernkraft3000 Posted January 10, 2015 Posted January 10, 2015 Question is when will Naval Action be available on steam EA. Would really like to preorder.
Stardog765 Posted January 10, 2015 Posted January 10, 2015 Sent! Is there any way to expedite your early release on Steam to get off of Paypal?
Nexeo Posted January 10, 2015 Posted January 10, 2015 sent,im clueless to why they have done this, my only thought is that someone must have complained?
willTell Posted January 10, 2015 Posted January 10, 2015 I was so ready to preorder today. A bummer this isn't possible any more. I really hope the issue will be resolved soon and preorders can resume.
Destraex Posted January 10, 2015 Posted January 10, 2015 I would guess it was the way preorder was delivered. I.e. Without a email confirmation telling people when they would get a key. People panic about that stuff. I will send them a complaint when I wake up, it's early here. The fact that we are already playing this though right now says something. Maybe it's time to go through steam.....
James Rackham Posted January 10, 2015 Posted January 10, 2015 Bummer, i just found out about this game, having played Pirates of the burning sea for sometime this looks amazing and i was all set to pre order then found that you couldnt do it anymore, are there any plans to setup alternative payment methods because I am really interested in getting pre order in for this game.
Wicked Mouse Posted January 10, 2015 Posted January 10, 2015 Saw the cry for help and sent some aid as requested! 2
Ligatorswe Posted January 10, 2015 Posted January 10, 2015 As a twitter user I recommend other users to send tweet to them. i will do it right away.@Dan_Schulman @paypal And perhaps add CC @notchHastags #gamedev #gaming #paypal
Magnum Posted January 10, 2015 Posted January 10, 2015 Aye, every day or so try to board them Pirates - until they strike their colors!! 1
Ligatorswe Posted January 10, 2015 Posted January 10, 2015 Here is one of the tweets I made.Notch is the creator of Minecraft if you wonder.https://twitter.com/Jerlerup/status/554032351056236546
Jeytav Posted January 10, 2015 Posted January 10, 2015 Sent the email. Luckily I bought the game last night but lets hope this issue gets resolved asap so others can get the game as well
Vosper Posted January 10, 2015 Posted January 10, 2015 Request sent, I would hate for Pay Pal to ruin a great work in progress, I believe that if they refund all monies spent to Game Labs they will be the ones committing fraud and denying us (the Players) our game that we paid for.
Flip Posted January 10, 2015 Posted January 10, 2015 Sent another: I'd like to report Paypal for Fraud. I paid for a game called Naval Action made by Game-Labs LLC. Their case is PP-003-614-057-132. I spent $40 and you are threatening to close Game-labs' account after freezing it. I paid for the game, and you are trying to stop it from fully being delivered to me. Stop trying to disrupt the delivery of my product. It is on schedule to arrive but you are getting in the way by freezing their account. I have received my purchase in part and am greatly enjoying it, so stop trying to disrupt my purchases by trying to cheat me of my product and money. Please resolve the issue asap. Unique Transaction ID ###############. If you do not unfreeze their account I will stop using paypal, which is a shame considering it is the primary online "wallet" that I use. What they do is bad but calling it fraud is just plain wrong. Just an off topic addition.
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