Redeemed Doubloons gone

[Tilvaltar]

When I logged in yesterday I had 2000 Doubloons in my redeemables list. I claimed them, then came the hotfix mantainance in the afternoon, and now the Doubloons are gone without a trace. Nothing to redeem, empty chest. Did you experience the same?

(Yes, I filed a bug report.)

[Guest]

Did you check your warehouse?

[Tilvaltar]

I have several outposts, my capital is Kingston (GB). But I didn't redeem the Doubloons in one of my outposts, but in a neutral harbor on my way home. I went there again and checked the warehouse - nothing there. Nothing in my chest. Nothing in my other warehouses.

[Ink]

Could you please clarify, you have undocked from a port that had doubloons in warehouse and no outpost installed?

[Tilvaltar]

@Ink, thanks for asking. Short answer: yes.

During a longer travel with my Le Requin (planned from Little River to Galdonas, for grinding easy XP with my PvE account) I reached the much desired Commodore rank (Santisima!) and stopped my travel at Mayaguana. There I checked out the new UI (very nice), found the 2000 Doubloons in the redeemables list (even nicer) and claimed them.

Then I left the port (I have no outpost in Mayaguana, it just was easy to reach and neutral) and went to Saint Ann where I rebuilt some mines. From there I wanted to teleport ("transport") to Kingston, but I couldn't pay the cost because I had 0 Doubloons. WTF, I should have had 2000? I asked on Steam forums and here, I got the hint I should check out my chest first - it's empty - and the warehouse where I claimed the Doubloons, but knowing that all stuff always would have vanished when leaving a port without having an outpost there I expected to find nothing in Mayaguana, and so it was. But when I left Mayaguana before right after claiming the Doubloons I can't remember reading a warning like in the old and simple UI - there always came a red warning not to leave stuff in the local warehouse without having an outpost! I had no clue that I had to put the claimed Doubloons from the warehouse to my chest manually.

That's probably how I lost my 2000 Doubloons. 😕

Edited November 6, 2018 by Tilvaltar