he does not connect to the server

[joehd6]

 

after the character menu I press the play button a black circle appears on the left side and nothing happens NAS-951893

[Ink]

Captain, the black dot in character selection screen indicates that ports are blocked.

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Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters, also, you can try to put your router into DMZ mode

In your case most likely the 8080 port is causing the problem.

[z4ys]

1 hour ago, joehd6 said:

 

after the character menu I press the play button a black circle appears on the left side and nothing happens NAS-951893

 

39 minutes ago, Ink said:

Captain, the black dot in character selection screen indicates that ports are blocked.

In your case most likely the 8080 port is causing the problem.

I had kind of the same issue.

Before I could log into the game i stayed 5 mins in the char selection screen after pressing "Start" when i finally joined i was ported to an other port and couldt enter the ports anymore. Patch note stated it as " locked out the player from using ports after random teleports caused by connection drops during the change of state "

Maybe I just had more patient to stay in the "start" screen

So it might/might not be related to the same issue i had?

Edited July 5, 2018 by z4ys

[Ink]

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So it might/might not be related to the same issue i had?

Port 8080 is blocked in the report