Loss of redeemables?

[Koltes]

Not sure if I haven't logged for too long and this was the reason, but pretty sure I was told that regardless I wont lose my assets. 
When Global was merged I logged with Koltes on EU and redeemed some of the items, like xp, gold, some ships. I have had like nearly 100 redeemables still which I decided to "save"

They are all gone now including gold for opened warehouse slots, ship xp, buildings, materials etc. Any suggestions will be much appreciated.

Thanks

[Sinu]

 

[Koltes]

29 minutes ago, Sinu said:

 

😭