No Audio

[x0Maverick0x]

Hello,

There is no longer any sound or audio when I launch the game. I haven't been able to find any fixes, and when I tried emailing the devs, I didn't get any response. Is there anyone here that can help with this issue? This problem makes the game pretty impossible to play and enjoy.

Thanks,

x0Maverick0x

Edited March 7, 2018 by x0Maverick0x

[Tomasso il Fortunato]

Did you remove the sound driver ?

[x0Maverick0x]

Not yet. This is the only game that has this issue. My headset is the Razer Kraken 7.1 V2. I have also discovered that the audio will play from the speakers inside my monitor but not from my headset.

Edited March 7, 2018 by x0Maverick0x

[A. P. Hill]

Refresh the game files from Steam.

[x0Maverick0x]

2 hours ago, A. P. Hill said:

Refresh the game files from Steam.

I've tried this already. I've also reinstalled multiple times. The game gives no audio to my headset but there is audio if I use the monitor speakers.

[Tomasso il Fortunato]

I think the problems are from headset driver .

[Nick Thomadis]

Hello, the problem is definitely related to your system and probably the drivers of your card.

I suggest to update your audio drivers and check also if your headsets are muted for some reason. Go to Control Panel->Hardware->Sound to find helpful settings (assuming you have Windows).

[x0Maverick0x]

13 hours ago, Nick Thomadis said:

Hello, the problem is definitely related to your system and probably the drivers of your card.

I suggest to update your audio drivers and check also if your headsets are muted for some reason. Go to Control Panel->Hardware->Sound to find helpful settings (assuming you have Windows).

Alright...I tired updating my drivers and there was no luck there; all were up to date. My headset doesn't seem to be muted (this is also the only game this is happening to). Are you sure that there isn't some sort of incompatibility between this headset (and its associated drivers) and the game itself? I know I'm not the only one who has experienced this issue. I found other posts about it online and none of them had any solutions.

Edited March 8, 2018 by x0Maverick0x

[Nick Thomadis]

As far as we know from reports and any other online source, there is no confirmed issue regarding our game and headsets. Maybe something related to "Window mode" option is conflicting? Do you play in Full screen or Window mode (see in game's option menu).

[x0Maverick0x]

11 hours ago, Nick Thomadis said:

As far as we know from reports and any other online source, there is no confirmed issue regarding our game and headsets. Maybe something related to "Window mode" option is conflicting? Do you play in Full screen or Window mode (see in game's option menu).

I play in full screen, but I tried it with window mode and there was no change.

[x0Maverick0x]

*BUMP*

[Hethwill, the Red Duke]

On 3/7/2018 at 9:07 PM, x0Maverick0x said:

Not yet. This is the only game that has this issue. My headset is the Razer Kraken 7.1 V2. I have also discovered that the audio will play from the speakers inside my monitor but not from my headset.

I do have the same headset and can make a list of a lot of issues in different relating to the 7.1 surround  

Do a test - disable the 7.1 surround and use plain Stereo. Tell what happened.

[x0Maverick0x]

On 3/12/2018 at 7:33 AM, Hethwill said:

I do have the same headset and can make a list of a lot of issues in different relating to the 7.1 surround  

Do a test - disable the 7.1 surround and use plain Stereo. Tell what happened.

How can I disable the 7.1 and switch to stereo?

Edited March 14, 2018 by x0Maverick0x

[Hethwill, the Red Duke]

On Synapse you select the mode you want.

[x0Maverick0x]

On 3/15/2018 at 7:30 AM, Hethwill said:

On Synapse you select the mode you want.

Where on Synapse though? I can't find the option anywhere.

[A. P. Hill]

On Windows 10, right click the speaker icon in the lower right of your task bar.

There should be an option to troubleshoot sound issues.

The option for playback devices should list all your available sound outputs. Clicking on the device that's checked will allow the "Properties" bar to become available, clicking on that will provide more information regarding your system. 

Also in the lower right is an up carat (^)  left clicking that will provide a box full of icons, you should be able to locate another speaker type icon, mousing over that will display your sound system, (mine says Realtek HD Audio Manager), right clicking on that speaker will display a dialog box that will allow you several options, one of those options will allow you to select 7.1 or 5.1 configurations.