Black Screen Crash please help

[janhendrik]

Hello Captains

Many times i have a black screen crash in battles and open world,i can hear the game but my screen is black,i have to push the power button to restart my pc ,thats the only thing i can do,afther this is everything normal again .i never had this before.I realy dont know where to search for this problem.The strange thing is this happens only when i play naval action.

Operating System: Windows 7 home premium x64  build 7601   CPU: Intel Core i7-2600,    Video adapter:  Gainward GeForce GTX 970, Ram 16GB,                                                                              Motherboard Model: GIGABYTE Z77-D3H

Can somebody help me with this?,do i need to instal something for naval action?or updating something?is my cpu to slow ?is my internet connection not good?maybe bios?

 

greetings janhendrik

 

 

 

 

 

[Ink]

Captain, have you tried those steps:

• update or/and reinstall GPU drivers; 
• verify integrity of game cache ( (right click on NA in steam lib->properties->local files) or reinstall the game;
• monitoring GPU temperature (with a program like GPU-z) while Naval Action is running and the problem happens;

 

[Jean Ribault]

Perhaps disable any screen video recording or capture and see if it helps.

[janhendrik]

On 30-8-2017 at 6:44 PM, Ink said:

Captain, have you tried those steps:

• update or/and reinstall GPU drivers; 
• verify integrity of game cache ( (right click on NA in steam lib->properties->local files) or reinstall the game;
• monitoring GPU temperature (with a program like GPU-z) while Naval Action is running and the problem happens;

 

hello again,

 

1 i did update the gpu drivers from the gtx 970 problem stays the same,i also update microsoft visuals 

2 i did verify the local files and reinstal the game but no results 

3 when i play i control the temperatuur from the gtx 970  its between 70 and 80 degrees. At the moment i was just outside the port in open sea i did nothing and i get another black screen realy i can do anything no ctrl alt del  nothing works only when i push on some buttons i get a strange noice  ping ping ping ,i have to restart the pc by pushing the power button.

 

the strange  thing is when i play battlefield on ulta high and the temperatuur goes to 80 i can play and i have no problems only in  naval action i get black screens 

its realy anoying if you are in battles and this happens in pvp you are dead and maybe in missions you can survive .

i also thinking maybe its my motherboard that i have to update or flash??? its from 2012 

yesterday i instal an old video driver from oktober 2016  afther that no black screen but today it happens again , i also start naval action in X86 no result

realy i dont know what i can do else??? where  in de pc can i find what the problem is ? eventlog?

i dont have any thing on  that is recording 

 

greetings Janhendrik

[Vizzini]

you could try and turn down the ingame settings for graphics and see if that helps

 

how old is your gfx card ? It's not a bad one for the game by any means , just wondering how many miles it's done. My gtx570 can't handle the highest settings but it's never blue / black screened and is 6 years old nearly

[janhendrik]

On 30-8-2017 at 6:44 PM, Ink said:

Captain, have you tried those steps:

• update or/and reinstall GPU drivers; 
• verify integrity of game cache ( (right click on NA in steam lib->properties->local files) or reinstall the game;
• monitoring GPU temperature (with a program like GPU-z) while Naval Action is running and the problem happens;

 

 Hello Vizzini 

my card is 3 years old,i play at the moment on high settings  i was playing on ultra and then i ahve no problems.

 

but if my card is not good it must have the same problems when i play battlefield or other heavy games or not? 

 

 

[Ink]

Captain, make sure everything else is updated as well (like windows, motherboard drivers etc.) and reply back if the problem still happen.

Also, you can try to check the game on the testbed server with Unity 5 build:

 

[Vizzini]

23 hours ago, janhendrik said:

 Hello Vizzini 

my card is 3 years old,i play at the moment on high settings  i was playing on ultra and then i ahve no problems.

 

but if my card is not good it must have the same problems when i play battlefield or other heavy games or not? 

I would expect your card to have problems on all games if it's having problems. Nvidia cards often had problems with water based effects, not sure for recent cards. This is why I suggested trying to lower the settings , to see if it helps or makes no difference.

 

Does windows update automatically ? Does nvidia auto update ? Are you using the latest driver ? Have you had problems since a driver update ? is your case and card full of dust ? Check with nvidia on the web for a guide to card temps ?

 

Lots to try , hope things get better for you

23 hours ago, janhendrik said:

 

 

 

[janhendrik]

oke this is what happens my max resolution is 1920x1080 then  i put the settings back first to 1680x1050 no result, then i try  my resolution on 1600X1024 at the moment i have no black screen ,what i also did i put another monitor on my Pc max resolution 1600x900 and everything works fine no black screen.

I use the program speccy to control my temperatuur of the processors ,with higher resolution temp gtx 970 goes higher  

in the past i had no problems playing max  1920X1080 now i have ,is there a reason for it?  only i didnt have update my motherboard at the moment its a driver from 2012 

 

greetings 

[Vizzini]

try changing the ingame quality settings too

 

has their been a graphics driver update ? have you got dust everywhere in your case making the fans work too hard ?

[janhendrik]

The only thing what helps is to underclock my gtx 970 , i changed the core clock from 0 to -280  ,so my gtx 970 is the problem,ot it is the cooling

no dust ,i have update the latest driver,

 

 

[Kilo]

A few months late but I had the same problem with Naval Action after reinstalling. With plenty of ram and GPU to go around I was stumped as my system had no issues with other games.

I turned off the "full screen mode" option under options/graphics which puts you into windowed full-screen. Not a crash since. If playing this way isn't suitable the only thing I can think of is the game isn't meshing well with the monitor/in-game or gpu controlled resolutions.