GUNNYHIWAY Posted November 24, 2014 Posted November 24, 2014 I purchased on saturday then you post this today?? http://forum.game-labs.net/index.php?/topic/2018-pre-order-buyers-important-information-if-you-have-not-received-the-key/ Thanks alot much appreciated!
GUNNYHIWAY Posted November 25, 2014 Author Posted November 25, 2014 I wonder how many pre ordered between the 21 and 24?
DragonPhly Posted November 25, 2014 Posted November 25, 2014 I wonder how many pre ordered between the 21 and 24? I did
jsalyers Posted November 25, 2014 Posted November 25, 2014 I did. Ordered as soon as I learned about it apparently not soon enough. J--
admin Posted November 25, 2014 Posted November 25, 2014 Yes. Users who have bought the pre-orders after Friday afternoon will be invited later. You are not losing anyway, as servers are down now - we are deploying a new update. 2
GUNNYHIWAY Posted November 25, 2014 Author Posted November 25, 2014 You should have stated that Friday not on Monday and made it retroactive then. That's not being very honest or respectful to people who support you by preordering to support you imo. It's the principal behind it.
Siegfried Posted November 25, 2014 Posted November 25, 2014 I bought 18 november and with issues with my email. I don't have my key yet. I sent my data paypal purchase but support don't answer me...
SerrialKiller Posted November 25, 2014 Posted November 25, 2014 Hmmm well don't worry mine was bought in oktober no key ive filed in an ticket.....
Siegfried Posted November 25, 2014 Posted November 25, 2014 What's a ticked? I'm not native english speaker.
admin Posted November 25, 2014 Posted November 25, 2014 Support is not immediate.. it takes time to find your transaction and reconcile. If your paypal email does not work it is not our problem, but we will help you if we find your transaction. If you have not received the key follow the procedure from this post http://forum.game-labs.net/index.php?/topic/2018-help-missing-steam-key-email-what-to-do/ Once you sent email there.. wait. It takes time to find your transaction.. again because we are not configured to handle paypal email problems.
admin Posted November 25, 2014 Posted November 25, 2014 You should have stated that Friday not on Monday and made it retroactive then. That's not being very honest or respectful to people who support you by preordering to support you imo. It's the principal behind it. Hi.. not sure why you are calling us not honest. We have stated multiple times that invites will be sent in batches. It is upsetting sometimes to wait but we can't move faster than we are moving. On the positive side you will get a bit better experience than the first batch.
Siegfried Posted November 25, 2014 Posted November 25, 2014 Ok, I waiting now, but I didn't know if my email was received. I said at first that paypal email don't working was my fault but it's not reason for lose my key and money. Sorry for my insistence and best regards admin. Awaiting calm now.
admin Posted November 25, 2014 Posted November 25, 2014 Ok, I waiting now, but I didn't know if my email was received. I said at first that paypal email don't working was my fault but it's not reason for lose my key and money. Sorry for my insistence and best regards admin. Awaiting calm now. no problems will most likely fix it by tomorrow afternoon.
Feriluce Posted November 25, 2014 Posted November 25, 2014 Hi.. not sure why you are calling us not honest. We have stated multiple times that invites will be sent in batches. It is upsetting sometimes to wait but we can't move faster than we are moving. On the positive side you will get a bit better experience than the first batch. I wouldn't call it dishonest, but it kinda does suck. When you watch RAMJB's video and see that you can preorder now to get access without anything indicating that the access isn't more or less instant, it sucks to several days later see a post that you're actually not getting access anyway.
Henry d'Esterre Darby Posted November 25, 2014 Posted November 25, 2014 I wouldn't call it dishonest, but it kinda does suck. When you watch RAMJB's video and see that you can preorder now to get access without anything indicating that the access isn't more or less instant, it sucks to several days later see a post that you're actually not getting access anyway. You are getting access, but it's not instant. I know that's a disappointment. RAMJB isn't on the programming staff or the company payroll. I'm glad you're here, glad you're excited, just hang out for a short bit and once a few newly discovered issues are worked out you'll very likely be in the next group to get access. It's Alpha, there will be hiccups and delays - we're here to test, not play.
Feriluce Posted November 25, 2014 Posted November 25, 2014 You are getting access, but it's not instant. I know that's a disappointment. RAMJB isn't on the programming staff or the company payroll. I'm glad you're here, glad you're excited, just hang out for a short bit and once a few newly discovered issues are worked out you'll very likely be in the next group to get access. It's Alpha, there will be hiccups and delays - we're here to test, not play. The point is that it wasn't clearly stated anywhere that the access was not instant when you did your preorder. In fact going on the forum afterwards it still looked like it would be instant, with the devs mentioning that everyone should have gotten their keys before friday. What we know now is that they were only talking about people who had preordered before the 21st, a fact that we didnt know until several days later.
admin Posted November 25, 2014 Posted November 25, 2014 The point is that it wasn't clearly stated anywhere that the access was not instant when you did your preorder. In fact going on the forum afterwards it still looked like it would be instant, with the devs mentioning that everyone should have gotten their keys before friday. What we know now is that they were only talking about people who had preordered before the 21st, a fact that we didnt know until several days later. Exactly the point. It was NEVER stated that invites were instant. Check FB, check pre-order page, check google cache or archive.org. We even posted multiple messages that invites are going to be done in batches on FB and here. You are just making up the problem and frustrate yourself for no reason. But again.. thanks for support and trust in the product. Next batch of invites to alpha will be sent out this weekend again, starting friday.
Feriluce Posted November 25, 2014 Posted November 25, 2014 Exactly the point. It was NEVER stated that invites were instant. Check FB, check pre-order page, check google cache or archive.org. We even posted multiple messages that invites are going to be done in batches on FB and here. You are just making up the problem and frustrate yourself for no reason. But again.. thanks for support and trust in the product. Next batch of invites to alpha will be sent out this weekend again, starting friday. It was really very ambiguous. Its not that big of a deal to be honest, but I think it would be a good idea in the future to make it very clear when you can expect to get access on the preorder page. It would mean that people wouldn't misinterpret the information and get disappointed.
Henry d'Esterre Darby Posted November 25, 2014 Posted November 25, 2014 It was really very ambiguous. Its not that big of a deal to be honest, but I think it would be a good idea in the future to make it very clear when you can expect to get access on the preorder page. It would mean that people wouldn't misinterpret the information and get disappointed. Expectations management is extremely difficult, I do it for a living. Admittedly, the announcement was pretty vague. On the bright side, you just got a solid timeline of when the next batch release is, which is awesome!
Balck Posted November 26, 2014 Posted November 26, 2014 Pre-ordered mine today after seeing the game on RamJB's channel. I must admit, it surprised me that this game went under the radar for me given this is one of my favorite genres. As an outsider looking in, I love what I see. You're taking the approach age of sail buffs have always wanted. Keep up the good work and keep this baby sailing sound and true. 1
SerrialKiller Posted November 26, 2014 Posted November 26, 2014 Ive send ghe paypal confirmation to the suggested support mail bur i get message back that i nedd to maill paypal. Is my preorder bad?
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