Help: Missing steam key email - what to do

[admin]

Hello Captains..

 

We are sending Steam Keys in batches every Friday.

If you bought the key before 18 PM Kiev time on friday you will get the key within 1-2 days. If you bought after 18 pm kiev time you will get the key NEXT friday.

 

there are 3 reasons for missing keys

1) key got into spam folder (check it first)

2) your provider declined our email (considers its spam) and you have to contact our support (at) navalaction.com 

3) you used a e-check or other non-instant payment and your payment is still processing (and will be delivered next week on Friday)

 

In all three cases don't hesitate to contact us for support. 

If you have not received your key please contact us using support (at) navalaction.com forwarding information listed below. Hotmail emails are affected the most (for unknown reason). 

 

p.s.we must add the usual statement - that this is an alpha sea trial. there is no content except for ships and combat.

[admin]

When sending missing key request to support please include this information

 

transaction id

name on paypal account

full address

and email used for paypal purchase

alternate email contact - some email providers have very severe filters (hotmail in particular) and just cut off our communication. 

[admin]

Also.

 

If you have used e-check system to buy the game - this takes longer to process. Usually up to a week.

Thus you bought the game using e-check through Paypal, your key will come a week later on average.