error shards config request failed

[firas]

i Cant join any server

 

 

 

http://prnt.sc/byepln

 

 

Edited August 1, 2016 by firas

[Henry d'Esterre Darby]

Please follow the steps in this thread:

 

http://forum.game-labs.net/index.php?/topic/2892-technical-problems-reporting-guide-known-issues-and-their-solutions/

 

Post back here with any further information you receive while following those steps.

[Ink]

Please, check the general workaround for connection issues:

Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters, also, you can try to put your router into DMZ mode

Also, could you check that google services are available to you

[firas]

Please, check the general workaround for connection issues:

Also, could you check that google services are available to you

The same problem

[Ink]

Captain, could you please send crash report via Steam Launcher 3-rd option? What is your character name?

Besides connection issues on your side it also might be some issues with google services in your country as well.

[firas]

Captain, could you please send crash report via Steam Launcher 3-rd option? What is your character name?

Besides connection issues on your side it also might be some issues with google services in your country as well.

 

My character name is firas

[Ink]

Captain, we have investigated the logs, most likely your ISP is blocking connection. Perhaps you need to contact them. As it has been said above to be able to run the game following ports must be open:

Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters, also, you can try to put your router into DMZ mode

[firas]

Captain, we have investigated the logs, most likely your ISP is blocking connection. Perhaps you need to contact them. As it has been said above to be able to run the game following ports must be open:

The same problem

[Ink]

Captain, could you please provide more details, have you contacted your ISP and what did they say?

[firas]

the game work after thr updeat thx