Game Crash

[mowque]

I bought this game in June. Loved it. Tried to load it up today, it won't run. It opens a window but doesn't load. Just crashes. Tried finding the .exe and changing the compatibility to Windows 7. Does not work. Tried Alternative Render. Does not work. 

 

Very frustrating because I really enjoyed this game! Any ideas? 

[Nick Thomadis]

I suggest you completely uninstall by using the clean up procedure as advised in the below link:

http://forum.game-labs.net/index.php?/topic/1973-try-this-if-you-have-freeze/

 

Then install again. Let me know if that helped.

[mowque]

I have done this (and just did it again!) and it did not work.

 

 

Other ideas?

 

I hope we get it to work, love this game.

 

Edit: even the bug reporter crashes!

Edited June 6, 2016 by mowque

[mowque]

This is what I gleaned from the bug reporter output log.

 

 

Initialize engine version: 4.3.4f1 (e444f76e01cd)

GfxDevice: creating device client; threaded=1

Direct3D:

    Version:  Direct3D 9.0c [aticfx32.dll 8.17.10.1333]

    Renderer: AMD RADEON HD 6450

    Vendor:   ATI

    VRAM:     1014 MB (via DXGI)

    Caps:     Shader=30 DepthRT=1 NativeDepth=1 NativeShadow=1 DF16=1 INTZ=1 RAWZ=0 NULL=1 RESZ=1 SlowINTZ=1

Begin MonoManager ReloadAssembly

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\UnityEngine.dll (this message is harmless)

Loading C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\UnityEngine.dll into Unity Child Domain

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\I18N.dll (this message is harmless)

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\I18N.West.dll (this message is harmless)

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)

Loading C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\Assembly-CSharp.dll (this message is harmless)

Loading C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\Assembly-CSharp.dll into Unity Child Domain

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\Newtonsoft.Json.dll (this message is harmless)

Loading C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\Newtonsoft.Json.dll into Unity Child Domain

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\I18N.dll (this message is harmless)

Loading C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\I18N.dll into Unity Child Domain

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\I18N.West.dll (this message is harmless)

Loading C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\I18N.West.dll into Unity Child Domain

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\Ionic.Zip.dll (this message is harmless)

Loading C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\Ionic.Zip.dll into Unity Child Domain

- Completed reload, in  0.911 seconds

<RI> Initializing input.

 

<RI> Input initialized.

 

desktop: 1440x900 60Hz; virtual: 1440x900 at 0,0

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\System.dll (this message is harmless)

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\System.Xml.Linq.dll (this message is harmless)

Platform assembly: C:\Program Files\Steam\steamapps\common\Ultimate General Gettysburg\Bug Reporter_Data\Managed\System.Xml.dll (this message is harmless)

Contacting Steam..

 

(Filename: C:/BuildAgent/work/d3d49558e4d408f4/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 53)

 

Initializing SteamAPI..

 

(Filename: C:/BuildAgent/work/d3d49558e4d408f4/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 53)

 

ExecutionEngineException: SIGILL

  at (wrapper managed-to-native) Steamworks.NativeMethods:SteamAPI_InitSafe ()

 

  at Steamworks.SteamAPI.Init () [0x00000] in <filename unknown>:0 

 

  at Preloader.Start () [0x00000] in <filename unknown>:0 

 

(Filename:  Line: -1)

[Nick Thomadis]

Ok, now lets try to erase your saved custom settings because I suspect it has something to do with your monitor resolution.

Browse to:

 

C:\Users\YOURUSERNAME\AppData\LocalLow\Game Labs\Ultimate General Gettysburg

 

and erase "Options" file.

[mowque]

I guess it is the resolution too.

 

 

Your suggestion did not work.  I did find and delete the 'options' file you mentioned. Same issue. 

 

 

Other ideas? 

Edited June 6, 2016 by mowque

[Nick Thomadis]

Hmm, did you make a system upgrade? Windows 10 upgrade for example?

Maybe you have to update your video card drivers. Any other games you have that you experience the same issue?

[mowque]

Still having this issue.

 

I have no changed anything. Still running Windows 7, no issues with other games. 

 

Been in contact with the developers..