Game suddenly will not load pvp1 EU??

[Enzo Matrix]

Hello.. I updated the game to the most recent patch and when I tried to log into pvp EU1 .. it gets to select my character.. I select it.. hit start and the black circle icon pops up such to show loading I assume? But nothing happens.. sitting for over 15 min and multiple attempts the game refuses to load into the port?

 

I went into PVE and it loaded up perfectly fine into port. Currently there is 1400 players in pvp eu1, so I do not understand why my game will not load the port. please help!

[Capt. Rice]

maybe that sever is  dealing with some issue atm..give another 15 and check the steam forum to see if any one else is having that problem.

[Enzo Matrix]

Possibly, the population has been steadily dropping there. gone from 1650 down to 1300 in about 30 minutes. But the other severs loaded fine so I can just hope I am not the only one experiencing this problem. Makes me kind of nervous when I did not see any other post of this issue lol.

[xAzDKr]

I just tried and I got in, sounds like it was either temporary or it's on your end...

[Enzo Matrix]

argh this is fusturating.. it worked perfectly fine yesterday, now update and refuses to ever load the port up. If I am to delete my character I will lose all my ships / buildings / money? Is there a way for Dev to look into my character to see why the game will not do load? I don't want to lose all my stuff

[Enzo Matrix]

Ok! No idea if I managed to fix the problem? I got in! I just hit run naval action x86 beta version? I dunno but now suddenly the port load finally came and I am in. Really do not know if this actually fixed the problem? But phew to say the least lol

[Enzo Matrix]

Well... seems once again this problem is happening for me. Now it will not load up the port at all no matter what I play, x64 mode or x86 mode. Only pvp EU1 this is happening and this is the server I always play on. my old server was PVE US and it loads up perfectly fine everytime. I did a file cache check on steam.. but nothing, still will not load up pvp eu1. I need guidance on why this is happening.. especially just to me because no one else has reported this problem??

[Ink]

Captain, please, could you send the crash report through Steam Launcher, the third option. It will give us logs to investigate the issue 

[Enzo Matrix]

Captain, please, could you send the crash report through Steam Launcher, the third option. It will give us logs to investigate the issue 

Sure thing will do that now

 

Edit: sent, NAS-209007

Edited March 18, 2016 by Enzo Matrix

[Enzo Matrix]

Any luck yet? Really want to play .. All my graphics drivers are up to date.. I never had this issue at all until the most recent patch. I am stumped why it will not load.

[Ink]

Captain, the issue is under investigation yet, I will update the topic as soon as possible. Sorry for inconvenience it caused to you

[Enzo Matrix]

Well... another day could not play .. something must be corrupted with my character on that server.. no idea why I can connect to pve but pvp won't. I really hope this can be resolved

[Ink]

Captain, very sorry for inconvenience, the issue is still under investigation, I will reply here as soon as there will be news about the issue

[Pugsy Hurley]

All of a sudden today my game froze and after restart i could not joint the game anymore, I can select PVP1, and then it tries to join but then it gets stuck ... I can join the USA servers without problem tho but not the EU servers

 

 

I've done a connection test, here is the number: NAS-211575

[Ink]

All of a sudden today my game froze and after restart i could not joint the game anymore, I can select PVP1, and then it tries to join but then it gets stuck ... I can join the USA servers without problem tho but not the EU servers

 

 

I've done a connection test, here is the number: NAS-211575

Captain, please send the crash report through Steam Launcher 3-rd opton as well

[Enzo Matrix]

Well the game was working fine for like the last 5 days! I thought this problem was fixed... but now today its back to not loading up port. Ink, has a reason been found for why this is happening yet? Its weird that the game loaded up perfectly fine for the last 5 days, and now all the sudden it won't. Same pvp1 EU server.. its only that one this ever happens for.

[Ink]

Captain, the issue is still under investigation, sorry for inconvenience it caused to you

[Enzo Matrix]

x86 mode worked yesterday.. now today x64 and x86 wont work again. Please commander I don't get much free time, I wish I knew the core of why this is happening.

[Ink]

Captain, we are sorry for inconvenience it is causing to you, the issue is still under investigation unfortunately. I will update the topic as soon as possible

[OmegaFighter]

Hello, I can report the same issue here.

I just got the game, and got that issue right away, I've tried things, updated drivers and set compatibility modes, all did not help.

 

Specs:

Windows 10 x64

GPU: GTX 970

CPU: i5 6600

 

Bug Reporter: 

Connection Test - NAS-219101

Reported - NAS-219263

 

Trying on Beta did not solve the issue.

Looking forward to a fix.

Edited March 26, 2016 by OmegaFighter

[Ink]

Hello, I can report the same issue here.

I just got the game, and got that issue right away, I've tried things, updated drivers and set compatibility modes, all did not help.

Captain, in your report you've mentioned you are not able to join any server, while this thread is about having issue to join only EU-1 server, in your case, please, check the workaround for connection issues:

 

Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters, also, you can try to put your router into DMZ mode.

If this won't help, please send report through Steam Launch option "Report Connection Test" and post report name here (it will look like NAS-XXXX)

[OmegaFighter]

I tried those workarounds. Although they didn't help me. Still same issue as in OP.

It actually connects me to that server, once I'm in player selection and I press start, nothing will happen.

Edited March 27, 2016 by OmegaFighter

[Ink]

The problem you can not join any server, not just pvp 1, indicate some issues with open ports on router / firewall / anti viruses / content filter software (like K9). Captain, please, re-check the workaround, perhaps you missed something.

[OmegaFighter]

The problem you can not join any server, not just pvp 1, indicate some issues with open ports on router / firewall / anti viruses / content filter software (like K9). Captain, please, re-check the workaround, perhaps you missed something.

I'm totally certain that I did disable the firewall, disabled my Antivirus, I am not using any filter software and I set my Router in the proper mode to open all ports. All at once as well, no success. Still a black ball in the corner and not getting into the game.

Edited March 28, 2016 by OmegaFighter

[Enzo Matrix]

Its been since last week now since last thursday I have been been able to play on pvp eu1. my poor reno ship I was about to craft, been a painful wait. I am feeling I may never sail again ;_;