Inablility to get my account reset

[William Ladd]

Hello

 

I have been trying to get my account reset for 3 days now with no response.

I started with mail and message in game to Ink to get this done. then yesterday I posted in the forums thread "account reset"

The main reason I need the reset is I created a new character but because it does not reset your experience all the missions are too high level for me to do in the basic ship.

Are there any other moderators, admins or forums that can help me with this problem?

I'm beginning to feel I'm not making my requests in the proper media? maybe I need to email for help? Or is support just lacking at this point of development?

[Ink]

Captain, I've received your mail. Since it is manual work, time to gather more requests is needed. However, there are enough requests already to reset it today, I will reply here once it done

[William Ladd]

Thank you so much

[Ink]

It is done, Captain

[William Ladd]

Thanks Again Ink!

[William Ladd]

Hello

Just logged in and my account is unchanged. Same exp, crafting lvl and ships. The reset must not have took. Thank you for trying Ink. Its just not an important enough issue to continue dealing with. I have lost days of play time so I'll just work with what I have. Thank you for trying.

[Ink]

Hello

Just logged in and my account is unchanged. Same exp, crafting lvl and ships. The reset must not have took. Thank you for trying Ink. Its just not an important enough issue to continue dealing with. I have lost days of play time so I'll just work with what I have. Thank you for trying.

Captain, I've replied you ingame, sorry for inconvenience

[William Ladd]

Thank you for the help I replied in game. I'm sorry for being a pain I'm sure you have important things to do. Thank you for a great game