Let me explain the alternate view a bit more for you.
1. They committed at the start of this thread to provide Nation Change Work-around Feb 1-5. No one make them commit to this date... it was their timeline.
2. Nation Change is still not available
3. There have been multiple request from customers on this and the Steam Forum for a status - that is all people are asking for, Just a "Sorry, hit an issue, going to be few more days/weeks/months/never"
4. Still no response to date
A quick response doesn't take much really does it??; and goes a long way to make customers feel valued. Kind of Customer care 101.